Why Alter
How It Works
Pricing
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ALTER FAQs
How can we help?
Signal
How do I verify that my Signal is connected to the App (my device)?
How do I Pair my Signal to the App (my device)?
How to guide users through the first time pairing of the signal and on-going connectivity
How do I order a replacement Strap?
What do I do if my Signal is damaged?
How do I charge my Signal?
How do I check my Signal's battery level?
How should I wear my Signal?
How does sleep work, what does the readiness score mean and what to do to troubleshoot when sleep doesn't show up?
Why isn't my Signal tracking my Sleep?
What do the LED colors on my Signal mean?
System
What do I do if my Alter System is damaged?
How do I set up my Alter System on Android?
How do I set up my Alter System on iOS?
How do the parts of my Alter System connect and work together?
Screen
How to guide users through the physical set up of a screen
How to get the screen up and running and connected to your device
How do I verify that my Screen is connected to the App (my device)?
How do I Pair my Screen to the App (my device)?
Session
How do I complete a Workin?
How do I complete a Cardio session Off Screen?
How do I complete a Strength session Off Screen?
App
How do I update my App on Android?
How do I update my App on iOS?
Account
How do I reset my password?
How do I get in touch with my Coach?
Where do I go to review my DNA Fitness Report?
How do I get in touch with ClearGage?
How do I earn Credits towards my Subscription?
